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Return/Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, we consider returns/exchanges on case by case basis.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Any refurbished machinery. All sales are final.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without first contacting manufacturer.

Refunds
Once your return is received and inspected, we will contact you by email or phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lundmarkwax@lundmarkwax.com and send your item to: 350 S LaLonde Ave Addison IL USA 60101.

Shipping of Returns
To return your product, you should mail your product to: 350 S LaLonde Ave Addison IL USA 60101.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We do not guarantee that we will receive your returned item. Please consider using a trackable shipping service or purchasing shipping insurance.

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350 S. LaLonde, Addison, IL 60101

 

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